Customers remain satisfied with CoinLoan despite bear market – survey

As a result of the 2022 customer satisfaction survey, CoinLoan is pleased to announce that its results were outstanding. Crypto markets have been experiencing rough times in recent months, but the outlook remains positive.

This survey asked CoinLoan customers how satisfied they were with the company’s lending system, interest accounts, security standards, and customer support. Based on the responses and data collected, CoinLoan can now report that:

  • Customer satisfaction is 74% with the lending system of the company
  • 83% of customers are satisfied with the company’s interest accounts
  • There’s a 92% satisfaction rate with CoinLoan’s security measures
  • The customer service at CoinLoan scores 78% satisfaction

CoinLoan customers were almost equally divided between instant loan processing and the ability to repay loans using different assets when asked about what aspect of its lending is the most attractive. Both of these features distinguish CoinLoan from its competitors. CoinLoan’s clients continue to show trust in the company during this market downturn, a trend that is reflected in the high level of positive feedback they provide.

CoinLoan CEO Alex Faliushin said of the survey findings: “We are always looking for ways in which we can improve the user experience of our customers, and these survey results are a fantastic indication that our hard work is paying off. Even as this industry suffers some growing pains, CoinLoan stands as an example of what sustainable growth in the right direction can look like.”

The crypto sector continues to grow and faces numerous challenges, so crypto companies must do everything in their power to maintain customer trust. Over the last few months, CoinLoan has announced partnerships with Elliptic, one of the world’s premier cryptoasset risk management companies, and Blaze Information Security. Through these partnerships, CoinLoan has demonstrated its commitment to its clients and willingness to go above and beyond to protect their assets. Future plans for the company include expanding its products and services and meeting client demands through continued development.

About CoinLoan

CoinLoan is an EU-licensed crypto business that started as a project in 2017. Its platform offers Instant Loans against cryptoassets, Interest Account in crypto, and Crypto Exchange. These services are rendered both to individuals and corporate entities with the exceptions as required by the applicable laws. We provide our clients with the highest security standards and insurance on assets, allowing both corporate and private customers to benefit from the highest levels of protection.

Its highly-competitive loan and APY rates, transparent pricing, and 24/7 human customer support service have resulted in high customer retention and satisfaction. CoinLoan’s platform allows swapping and managing a comprehensive and growing range of cryptocurrencies, including its native token and fiat currencies.

The company is focused on continuous innovation through state-of-the-art technology and partnerships, bringing customers constant improvements and possibilities within the crypto world.

For more information, please visit us at